Hotel Manager

Here are *3 key responsibilities of a Hotel Supervisor*: *1. Guest Service & Experience Management* - Welcome guests, handle check-ins/check-outs, and ensure excellent customer service - Address guest complaints and resolve issues quickly to maintain satisfaction - Ensure rooms, lobby, and public areas meet hotel cleanliness and quality standards *2. Staff Supervision & Operations* - Supervise front desk, housekeeping, and service staff during assigned shifts - Create staff schedules, monitor attendance, and train new employees - Ensure all hotel policies, safety, and hygiene standards are followed *3. Admin & Revenue Support* - Handle cashier duties, billing, and prepare shift reports - Monitor room occupancy, bookings, and coordinate with reservations - Support the Hotel Manager with inventory, supplies, and daily operations

*Hospitality & Leadership Skills*: - Excellent customer service and guest relations skills - Strong communication and interpersonal skills - Leadership, team supervision, and staff training ability - Problem-solving and conflict resolution skills - Knowledge of hotel billing, MS Office/Excel - Attention to detail, time management, and ability to work shifts - Professional appearance and ability to work under pressure

- *Education/Training*: Diploma or HND in Hospitality Management, Hotel Management, or related field. Degree is an advantage 2 years in hotel management with 1 year in a supervisory or front desk role