Manage and supervise security personels, ensuring punctuality, professionalism, and adherence to duties through regular patrols, spot checks, and effective scheduling of shifts and reliefs.
Respond promptly to security incidents, emergencies, and client concerns; conduct investigations into breaches, thefts, or misconduct; and prepare reports to inform decision-making and improve security measures.
Provide continuous training to security staff on standard operating procedures, emergency response, and customer service to enhance team readiness and professionalism.
Maintain proactive communication with clients to address operational issues, ensure satisfaction, and uphold service standards aligned with company policies and health and safety regulations.