Pre-Service Duties
1. Clean tables, fold napkins, roll silverware, and stock service stations with condiments, glassware, and menus.
2. Menu Review: Learn daily specials, unavailable items, and details on ingredients or food allergies
Guest Interaction & Ordering
1. Greeting & Seating: Welcome guests warmly, escort them to their table, and hand out menus.
2. Taking Orders: Answer menu questions, offer recommendations, upsell specials, and note dietary restrictions or preferences accurately.
3. Relaying to Kitchen/Bar: Enter orders into the POS system or pass them clearly to the kitchen and bartenders
During the Meal
1. Food & Drink Delivery: Carry and serve meals and beverages, promptly, making sure hot food stays hot and cold food stays cold.
2. Table Maintenance: Refill drinks, clear empty plates and glasses (pre-bussing), and check in to make sure guests are satisfied.
3. Customers' Problem Solving
4. Clear and wipe down tables and reset for the next guests.