*1. Overall Hotel Operations & Staff Management*
- Oversee daily operations of all departments (front office, housekeeping, kitchen, restaurant, security).
- Recruit, train, schedule and supervise all staff, ensure discipline and high performance.
*2. Guest Satisfaction & Service Quality*
- Ensure excellent customer service and handle VIP guests and major complaints.
- Maintain quality standards for rooms, food, cleanliness and service to ensure repeat customers.
*3. Business Growth, Finance & Reporting*
- Control budget, expenses, pricing and stock to increase profit and reduce wastage.
- Prepare financial reports, sales reports, and plan marketing strategies to grow the hotel business.