Personal Assistant Needed

1. E-commerce Operations - Upload and update products on online platforms. - Process and monitor customer orders. - Confirm orders and follow up with customers. - Coordinate packaging and deliveries. - Track orders from purchase to delivery. - Update product prices, descriptions, stock levels, and availability. - Assist with returns, exchanges, and customer complaints. 2. Customer Service - Respond to customers through WhatsApp, phone calls, social media, and other platforms. - Provide accurate information about products, prices, availability, and delivery. - Follow up with potential customers and abandoned orders. - Maintain professional and friendly communication with customers. 3. Social Media & Marketing - Assist with posting products on Facebook, Instagram, TikTok, WhatsApp, Jiji, and other platforms. - Take or arrange product photos and videos. - Help create simple promotional content. - Monitor customer comments and messages.

Minimum of SHS/WASSCE; diploma or higher is an advantage. - Good communication and customer-service skills. - Basic computer and smartphone skills. - Ability to use WhatsApp, Facebook, Instagram, TikTok and online platforms. - Basic knowledge of online selling/e-commerce is an advantage. - Good organizational and record-keeping skills. - Ability to learn quickly and work independently. - Must be trustworthy, punctual, hardworking, and responsible. - Previous experience in e-commerce, sales, customer service, or administration is an advantage. IMPORTANT QUALITIES The ideal candidate should be: - Honest and trustworthy - Proactive rather than waiting to be instructed - Organized and detail-oriented - Good at following up - Comfortable communicating with customers - Computer/technology friendly - Able to multitask - Discreet with confidential business information - Target-oriented and willing to learn