In my previous role as an IT Technician, I was responsible for providing technical support to both on-site and remote users. I handled hardware and software troubleshooting, managed user accounts through Active Directory, and installed or upgraded operating systems and applications. A big part of my role involved diagnosing network connectivity issues, configuring printers and peripherals, and ensuring all devices were secure and compliant with company policies.
I also worked closely with other departments to support system rollouts and was part of a team that migrated users to Microsoft 365. One of my proudest achievements was reducing ticket response time by implementing a more efficient tracking system in our helpdesk software, which improved user satisfaction.
Overall, I enjoy the hands-on nature of the role and take pride in resolving issues quickly to minimize downtime and keep things running smoothly