Customer Service*: Ensuring guests have a great experience, handling complaints, and resolving issues
- *Reservation Management*: Managing reservations, waitlists, and table assignments
- *Staff Management*: Supervising front staff, including servers, hosts, and bartenders
- *Floor Management*: Coordinating table settings, orders, and service
- *Communication*: Liaising with kitchen staff, bar, and other departments
- *Ambiance*: Maintaining a welcoming atmosphere, including music, lighting, and decor
- *Sales and Promotions*: Promoting specials, upselling, and increasing sales
Skills and Qualities:
- Excellent communication and interpersonal skills
- Leadership and problem-solving skills
- Attention to detail and organizational skills
- Ability to multitask and work under pressure
- Positive attitude and cus