1. Customer Service & Assistance – Greet customers warmly, help locate products, answer questions, and recommend items. Act as the face of the shop.
2. Processing Sales & Handling Payments – Operate POS/cash register, process cash, MoMo, and card payments, issue receipts, and give accurate change.
3. Product Knowledge – Maintain strong knowledge of stock including prices, features, sizes, expiry dates, and locations.
4. Merchandising & Stocking – Restock shelves, arrange displays attractively, check for expired/damaged goods, and apply FIFO for perishables.
5. Inventory Control – Conduct regular stock counts, report low/out-of-stock items, and verify deliveries against invoices.
6. Shop Cleanliness & Safety – Keep sales floor and counters clean, address spills promptly, and ensure a safe, inviting environment.
7. Handling Customer Complaints – Listen calmly, resolve minor issues,