1. Welcome & Attend to Customers
* Greet customers professionally and make them feel comfortable.
* Understand their needs, budget, preferred vehicle and purpose.
2. Vehicle Knowledge
* Know the specifications, features, prices and benefits of every vehicle in stock.
* Be able to explain engine size, fuel economy, mileage, safety features, drivetrain, interior features, etc.
3. Vehicle Presentation
* Keep assigned vehicles clean and presentable.
* Give customers professional vehicle walk-arounds and demonstrations.
4. Lead Generation
* Find new customers through WhatsApp, Facebook, Instagram, TikTok, referrals, calls and walk-ins.
* Follow up with previous customers and potential buyers.