Fincon LTD - Customer Service Job Vacancy

• Serve as the first point of contact for client inquiries, whether in person at the office, by phone, or through other service channels. • Provide accurate information to clients about Fincon's loan products, group model, eligibility criteria, and repayment process. • Support onboarding by helping prospective clients understand documentation requirements before referral to a Credit Officer. • Log and escalate client complaints, disputes, or repayment issues to the appropriate role (Admin, Credit Officer, or Manager). • Maintain accurate client contact records and update the Admin portal with client communication history. • Support the Admin back office with basic administrative tasks: filing, document verification, and data entry. • Help identify recurring client concerns and feed them back to management for process improvement.

• Excellent verbal and written communication skills in English and at least one local Ghanaian language. • Strong interpersonal skills and a genuinely client-focused, courteous manner. • Basic computer literacy, including comfort with Microsoft Word, Excel, and simple back-office software. • Good listening and problem-solving skills, with the ability to stay calm and professional during client complaints. • High attention to detail and accuracy when logging client information. • Ability to maintain confidentiality of sensitive client and financial information.