Hospitality

1. Customer Service & Front Office (The Face of the Hotel) This is the most important part. Every guest must feel welcome. - *Greeting and Check-in/Check-out:* Warmly welcome guests, confirm reservations, issue room keys, and handle fast check-in and check-out without delay. - *Handling Inquiries:* Answer questions about hotel facilities, Koforidua town, directions, taxi, food places, and tourist sites. - *Reservation Management:* Manage bookings from phone, walk-in, , and WhatsApp. Avoid overbooking. *In Summary:* The main responsibility of a hotel worker is to make every guest feel safe, clean, and respected, so they will come again and recommend the hotel to others. If you do cleanliness, honesty, punctuality, and good customer service, you will succeed in any hotel in Koforidua, Accra, or abroad.

*REQUIREMENTS:* 1. *Education:* Minimum SHS / WASSCE. Diploma in Hospitality, Tourism, Catering is advantage but not compulsory. 2. *Age:* 18 - 35 years for most hotels 3. *Documents:* Ghana Card, CV, application letter, 2 references 4. *Health:* Must be neat, healthy, no skin disease, able to stand long hours *SKILLS NEEDED:* *A. Hard Skills:* - Customer service / Front desk operation - Basic computer — Word, Excel, email, hotel booking system - Cash handling and MoMo transactions - Cleaning and housekeeping standards - Food & beverage service and table setup - Basic English writing for receipts and reports - First aid - *Problem solving:* Solve small issues without calling manager every time *Bonus skills that will make your salary higher:* - Driving license (for pickup services) - DStv / AC / generator repair knowledge - Bar tending / cocktail mixing - Cooking / catering certificate - Speaking French (for foreign guests)

*For Cleaner / Housekeeper / Laundry / Kitchen Assistant:* - JHS / SHS certificate - Able to read and write basic English - No experience needed *For Waiter / Waitress / Barman / Security / Room Attendant:* - SHS / WASSCE (Pass) - Basic English speaking - 6 months - 1 year experience preferred but not compulsory *For Receptionist / Front Desk / Cashier:* - SHS + Diploma / Certificate in Hospitality, Tourism, Business, or Catering (e.g., from Koforidua Technical University, HOTCATT, etc.) - Basic computer (Word, Excel) - Good English + Twi *For Supervisor / Manager / Chef:* - HND / Degree in Hospitality, Hotel Management, or Tourism - 2-5 years experience *So for you — if you have at least SHS, you qualify for 80% of hotel jobs.*