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Greater Accra, McCarthy Hill, 16 hours ago
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Client Relations Manager
Company Name
Hans Institute
Job Type
Full-Time
Work Setup
Office
Application Deadline
September 30, 2026
Responsibilities
The Client Relations Manager will lead client engagement, supervise follow-ups, handle inquiries and complaints, monitor leads and improve client satisfaction. The manager will coordinate service updates, maintain accurate client records, support registration and payment conversion, prepare performance reports and ensure the team delivers timely, professional and consistent customer service.
Requirements & Skills
Applicants must possess strong leadership, communication, customer-service and relationship-management skills. The ideal candidate must be persuasive, organised, target-driven and proficient in Microsoft Office, CRM systems and digital communication platforms. Excellent problem-solving, negotiation, reporting and complaint-resolution skills are essential.
Minimum Qualification Requirements
Minimum qualification: HND or bachelor’s degree in Marketing, Business Administration, Customer Service, Communication or a related field. Applicants should have at least two years of relevant experience in client relations, sales or customer service, including supervisory experience. Professional certification in customer service or marketing is an advantage.
Minimum Experience
1 year
Store address
Greater Accra • Accra Metropolitan
Accra, Ghana
Open now
• Mon - Sun, 07:00-22:00
Hans Institute is seeking a confident, experienced and results-driven Client Relations Manager to lead client engagement and strengthen service delivery. The successful applicant will supervise the client relations team, improve satisfaction and retention, resolve concerns and support registration and revenue targets through professional follow-up and relationship management.
GH₵ 2,000 - 3,000
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