Greeting and assisting customers.
* Answering questions about products and prices.
* Recommending products based on customers’ needs.
* Processing sales and handling payments at the cashier.
* Issuing receipts and giving correct change.
* Arranging and restocking items on shelves.
* Keeping the shop clean and organized.
* Checking inventory and reporting low stock.
* Assisting with product displays and promotions.
* Handling customer complaints politely and professionally.
* Opening or closing the shop when required.
* Ensuring products are properly labeled and priced.
Requirements & Skills
Basic education (usually high school/secondary school certificate).
* Ability to read, write, and perform basic calculations.
* Previous sales or customer service experience (often preferred but not always required).
* Good personal appearance and hygiene.
* Ability to stand for long periods and work flexible hours.
* Honesty, reliability, and punctuality
Communication skills – speaking clearly and politely with customers.
* Customer service skills – helping customers and handling complaints professionally.
* Sales skills – persuading customers and promoting products.
* Cash handling skills – processing payments and giving correct change.
* Product knowledge – understanding the items being sold.
* Organization skills – arranging products and keeping the shop tidy.
* Teamwork – working well with colleagues.
* Attention to detail – ensuring prices, stock, and transactions are accurate.
* Problem-solving skills – dealing with customer concerns and unexpected situations.
Minimum Qualification Requirements
* basic education certificate examination (bece) or equivalent.
* senior high school (shs/wassce) certificate is often preferred.
* vocational or business-related certificates can be an added advantage.