Front Desk Officer

Receive and welcome clients and visitors in a professional manner. Answer and respond to phone calls, emails, WhatsApp messages, and other inquiries. Run business errands when necessary. Schedule appointments, meetings, interviews, and training sessions. Prepare, type, file, and maintain company documents, records, and correspondence. Maintain applicant and customer databases and ensure records are kept up-to-date. Assist clients and applicants with registration and documentation processes. Provide accurate information about the company's services and programs. Follow up on appointments, interviews, training sessions, and client inquiries. Support management with day-to-day administrative and office duties. Post approved content on the company's social media platforms. Respond to basic inquiries received through social media channels. Share company updates, announcements, and promotional information as directed by management.

Customer Service Orientation: A warm, welcoming demeanor with a high level of patience and empathy. Active Listening: The ability to understand a guest's or caller's exact needs without making assumptions. De-escalation: Staying calm, poised, and professional when handling an upset customer or unexpected office emergency. Multi-tasking & Prioritization: The ability to answer a ringing phone while simultaneously checking in a guest and signing for a package, without looking visibly stressed. Organization: Keeping digital records, visitor logs, and physical paperwork structured and easily accessible.

1–2 years in a customer service. Senior high secondary school communication skills adaptability