Customer Service Representatives Needed for Employment.

Core responsibilities of a Customer Service Representative — standard for Ghana: *1. Customer Interaction* - Answer calls, WhatsApp, emails, and walk-in enquiries quickly - Greet customers politely and listen to their needs - Provide accurate information on products, prices, services, and policies - Handle complaints calmly and resolve issues on first contact where possible *2. Problem Solving & Follow-up* - Log all complaints and requests in system / complaint book - Escalate complex issues to supervisor or relevant department - Follow up with customers to ensure issues are resolved - Apologize and retain customer even when company is at fault *3. Sales Support* - Upsell and cross-sell products and services when appropriate - Process orders, bookings, and service requests - Inform customers of new offers, promotions, and payment options - Assist cashier / sales team during rush hours *4. Documentation & Systems* - Update customer records in CRM / system accurately - Prepare daily

Standard requirements for a *Customer Service Representative* in Ghana: *1. Education* - Minimum HND / Diploma / Degree in Business, Marketing, Communication, or related field - SHS with strong customer service experience can be considered - Good English — spoken and written, plus Twi / Ga / local language is a plus *2. Experience* - 1 year experience in customer service, call center, front desk, or sales preferred - Fresh graduates accepted if confident, polite, and trainable - Experience with CRM or ticketing system is an advantage *3. Skills* - Excellent communication and listening skills - Ability to handle difficult customers calmly - Fast typing and basic computer — MS Word, Excel, Email, WhatsApp Business - Good with numbers and problem-solving - Multitasking — able to handle calls, chats, and walk-ins at same time - Upselling and basic sales skills *4. Personal Attributes* - *Patient, polite, and empathetic*: Customer-first attitude - *Neat and presentable*: Professional ap