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Greater Accra, Lapaz, 2 days ago
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Dealing With Difficult People Book
Brand New
Condition
Books
Type
Store address
Greater Accra • Lapaz
Emerald bookshop
Near pizza man lapas
Closed
• Mon - Sun, 16:00-22:00
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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