Customer Service Representative

• Respond to customer inquiries via phone, email, live chat, and social media • Resolve product or service issues and follow up to ensure resolution • Maintain accurate records in the CRM system • Escalate complex issues to the appropriate department • Inform customers about new products, promotions, and updates • Gather and report customer feedback • Meet KPIs: response time, resolution rate, and CSAT scores • Collaborate with sales, logistics, and technical support teams

1. Great Communicator - Confident on phone, email, and chat with a friendly, professional tone 2. Problem Solver - Calm under pressure and quick to find solutions for customers 3. CRM & Tech Savvy - Comfortable with Salesforce/Zendesk, MS Office, and multitasking 4. Customer Focused - Empathetic, detail-oriented, and committed to 5-star service Team Player - Works well with logistics, sales, and support to deliver a seamless experience

• Bachelor's degree/Diploma in Business, Communications, or related field, or equivalent experience • 1–2 years in customer service or client-facing role