CoffeeShop Supervisor

Oversee daily coffee shop operations, including opening, closing, and breakfast sales. * Supervise, schedule, train, and evaluate staff performance. * Monitor daily sales, achieve targets, and identify opportunities to increase revenue. * Ensure excellent customer service and promptly resolve complaints. * Coordinate with the kitchen and storeroom to maintain product quality and stock availability. * Monitor inventory, control wastage, and maintain accurate sales and stock records. * Support marketing initiatives, promotions, and customer retention efforts. * Prepare regular operational, sales, and staff performance reports.

* Ability to manage staff, shifts, and daily operational activities. * Strong understanding of customer service and food safety standards. * Ability to monitor sales targets, stock levels, and operational costs. * Willingness to work flexible hours, including weekends and holidays. * Ability to work under pressure in a fast-paced environment. Skills * Leadership and team management. * Excellent communication and interpersonal skills. * Customer service and complaint resolution. * Sales orientation and commercial awareness. * Strong organizational and time management skills. * Problem-solving, initiative, and accountability. * Attention to detail and accurate recordkeeping.

* Diploma or HND in Hospitality Management, Business Administration, or a related field. * Minimum 2 years’ experience in hospitality, food service, or retail operations, preferably in a supervisory role. * Basic computer literacy and familiarity with POS systems.