Executive Assistant / Office Operations Manager

Provide direct executive support to the CEO and company owners, including correspondence, meetings, reports, deadlines and confidential matters. Manage daily office operations, customer service and front-desk enquiries. Supervise riders and office staff, including attendance, performance, discipline, leave, HR records and workplace conflict resolution. Coordinate delivery bookings, rider assignments, fleet availability, motorcycle maintenance and incident reporting. Handle customer complaints professionally and ensure that operational problems are resolved quickly. Control invoicing, daily revenue, cash and Mobile Money transactions, petty cash and operating costs. Complete the end-of-day accounting reconciliation and prepare an accurate daily management report.

Minimum seven years’ proven experience in executive assistance, office administration, operations management, HR administration, logistics or a closely related position. Demonstrable expertise in resolving customer complaints and workplace conflicts. Strong leadership, organisation, communication and problem-solving skills. Proficient in Microsoft Excel, invoicing, bookkeeping, payment reconciliation, cost control and confidential recordkeeping. Fluent Twi and professional English are essential for this role. The ideal candidate will be honest, discreet, proactive, firm, reliable and highly accurate. Candidates should be able to provide two verifiable professional references from previous employers. Applicants should reside in Kumasi.