Customer Service Officer &Station Operations

Waybill & Order Processing: Generate, print, scan, and manage waybills accurately using internal logistics software. ​Front-Desk Customer Support: Welcome walk-in clients, respond promptly to inquiries via phone/WhatsApp, and track parcel delivery statuses. ​Parcel Intake & Verification: Inspect, weigh, measure, and log packages for nationwide intercity dispatches. ​Daily Cash & Reconciliation: Handle cash and mobile money collections for walk-in shipments, maintaining accurate daily transaction records. ​Customer Retention: Provide warm, fast, and reliable service to ensure clients prefer our hub over local competing couriers. ​Dispatch Coordination: Liaise with riders, drivers, and the central sorting hub to guarantee prompt parcel handoffs.

Education: Bachelor’s Degree or HND in Business Administration, Logistics, Secretarial Studies, Marketing, or a related field. ​Computer Literacy: Strong computer proficiency, fast typing speed, and confidence working with web dashboards and MS Excel. ​Communication Skills: Excellent verbal and written English; fluency in Twi is essential for everyday client interactions. ​Interpersonal Demeanor: Warm, professional phone etiquette, a welcoming attitude, and patience under pressure. ​Integrity & Punctuality: High level of personal accountability, strict honesty in cash handling, and prompt daily attendance. ​Location: Must currently reside within Kumasi with an easy daily commute to the station.