Promoted
Ashanti, Kumasi Metropolitan, 3 hours ago
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Customer Service Assistants Needed
Job Type
Full-Time
Responsibilities
Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Requirements & Skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Minimum Qualification Requirements
SHS or Diploma is Needed as the qualification requirement
Minimum Experience
less than 1 year
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
GH₵ 1,500 - 2,000
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