3X Enterprise
Promoted
Ashanti, Kumasi Metropolitan, 1 hour ago
5 views
Customer Service Assistant Needed
Job Type
Full-Time
Work Setup
Office
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements & Skills
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Minimum Qualification Requirements
Diploma,HND,Degree is the certificate requirements needed
Minimum Experience
less than 1 year
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
GH₵ 1,500 - 2,000
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