2X Diamond
Promoted
Ashanti, Kumasi Metropolitan, 2 hours ago
24 views
Customer Care Personnel's Are Needed
Job Type
Full-Time
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements & Skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Minimum Qualification Requirements
Diploma,hnd or degree is the qualification requirement needed.
Minimum Experience
1 year
A Customer Care Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
GH₵ 1,500 - 2,000
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