Male Hotel Receptionist Needed Urgently

Greet guests warmly and provide a friendly and professional first impression. Register guests, assign rooms, and handle check-ins and check-outs efficiently. Answer phone calls promptly and handle inquiries, reservations, and cancellations. Provide accurate information about hotel facilities, services, and local attractions. Assist guests with luggage, transportation, and any other requests or concerns they may have. Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction. Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas. Process payments, handle cash, and maintain accurate financial records. Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guests' needs are met. Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, and handling mail and packages.

Excellent communication and interpersonal skills to interact effectively with guests and team members. Strong problem-solving abilities to handle guest complaints and resolve issues promptly. Exceptional organizational and multitasking skills to manage various tasks simultaneously. Ability to work in a fast-paced environment, remaining calm and composed under pressure. Attention to detail to ensure accuracy in handling guest information, payments, and reservations. Proficient computer skills, including knowledge of hotel reservation systems and other related software. Flexibility to work in shifts, including evenings, weekends, and holidays. Strong customer service orientation to provide exceptional service and exceed guest expectations. Knowledge of local attractions, restaurants, and transportation options to assist guests effectively. Professional appearance and demeanor, including a neat and well-groomed appearance.

High school Certificate or equivalent. Previous experience in a customer service role, preferably in the hospitality industry. Knowledge of hotel operations and procedures. Familiarity with reservation systems and other hotel software. Fluency in multiple languages is a plus. Ability to stand for extended periods and lift heavy luggage when necessary. Excellent references from previous employers.