Greet guests warmly and provide a friendly and professional first impression.
Register guests, assign rooms, and handle check-ins and check-outs efficiently.
Answer phone calls promptly and handle inquiries, reservations, and cancellations.
Provide accurate information about hotel facilities, services, and local attractions.
Assist guests with luggage, transportation, and any other requests or concerns they may have.
Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas.
Process payments, handle cash, and maintain accurate financial records.
Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guests' needs are met.
Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, and handling mail and packages.