I am a loyal person with the ability to keep information in confidence. In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.
My previous role as a Customer Service Consultant has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve a good customer satisfaction percentage rating by resolving enquiries and complains in a timely and efficient manner, I reduced customer wait time by 50% through the implementation of an efficient queuing system and also received multiple commendations from customers for providing exceptional service and going above and beyond their expectations while working at my previous job, which proves that I am capable of providing service to your expectation.