Ashanti, Ejisu-Juaben Municipal, 11/07
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Customer Service Agent
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Married
Age
38
Previous Work Experience
Akal Fashion Llc,Dubai
Customer Service Agent/Sales Associate
Feb 2023 - Apr 2026
Align Staffing Recruitment Agency,Dubai
Host
Apr 2021 - Nov 2023
Transguard Group Llc,Dubai
Customer Service Agent
Oct 2016 - Jan 2021
Aviance Ghana,Kotoka Int'l Aiport,Ghan
Customer Service Assistant
May 2012 - Aug 2015
Education
Rural development college
Still Studying
No
Skills
microsoft office suit
crm, live chat tools, ticket management
digital surveillance software
crm data entry
familiarity with amadeus altea, sita maestro/sabre.
familiarity with timatic database to check real- time entry requirements for any destination.
Languages
English,twi,fante and ga
Certifications
Community development
Highest Qualification
Diploma
High-performing customer service experience specialist fully committed to flexible shift- based schedule, including nights, weekends, and public holidays with over 9+ years of experience in aviation logistics and premium service environments with exceptional technical skills in departure control systems (DCS), On-Time performance (OTP), baggage reconciliation and ground handling. Expert in managing complex documentation, Aviation (AVSEC) compliance, regulatory standards, emergency procedures and risk assessment high-value cargo, pass and passenger elite clientele with a focus on passenger experience, service recovery and premium hospitality with confidentiality and precision. Proven ability to navigate rigorous security protocols while delivering seamless, luxury-standard solutions in fast-paced international hubs.
GH₵2500 - 3000
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