Telesales Officer

Provide customer support during calls using scripts and templates; Advise customers on Premium services and ensure a high level of customer satisfaction; Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of product and service; Disciplined use of CRM system, forecasting and analyzing sales data; Regular reporting of KPIs to management and keeping to targets; Selling the Jiji services to clients and surpassing daily call targets; Utilize the sales and customer experience processes and strategies used in our Call center to improve sales; A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc; Respond to the customers’ requests relating to their personal data in accordance with the Company’s policies and applicable legislation;

1. At least 1 Year experience in similar role 2. Good communication skills 3. Attention to detail 4. Demonstrate a strong passion for sales 5. Appreciable level of computer literacy