• Welcome customers with a friendly, supportive, and patient attitude.
• Assist parents and guardians in selecting baby, maternity, and kids’ products based on their needs.
• Provide accurate product knowledge, including features, safety information, and age suitability.
• Maintain the presentation of the shop floor by ensuring displays are tidy, well-stocked, and visually appealing.
• Process sales transactions accurately using the POS system.
• Handle customer enquiries, concerns, or complaints professionally and efficiently.
• Support with stock management including receiving deliveries, unpacking, tagging, and organizing products.
• Promote in-store deals, loyalty schemes, and new arrivals to boost sales.
• Ensure compliance with store policies, health & safety guidelines, and product handling procedures.
• Work closely with the team to achieve daily, weekly, and monthly sales targets.