Customer Experience Associate

Key Responsibilities • Coordinate daily shop operations, including opening and closing, presentation, readiness and administrative tasks. • Welcome customers and recommend gifts based on the occasion, recipient, preferences and budget. • Manage enquiries through WhatsApp, social media, telephone and other online channels with timely, professional responses. • Guide customers from enquiry to purchase, follow up on outstanding requests and build repeat customer relationships. • Process sales and payments accurately, maintain records and prepare daily sales and order updates. • Capture order details carefully, including gift selections, personal messages, delivery dates and recipient information. • Work closely with the gift curator to ensure each order matches the customer’s requirements. • Coordinate dispatch and delivery, communicate with riders and keep customers informed. • Assist with gift wrapping, packaging and finishing when required. • Monitor stock, packaging supplies etc

The Person We Are Looking For You are warm, dependable and commercially aware. You enjoy helping people make thoughtful choices, can manage several orders without losing track of details and take initiative to resolve everyday issues. You understand that excellent service includes accurate administration, reliable follow-through and care for every customer’s occasion. What Success Looks Like Customers receive unrivalled service, feel well advised, enquiries receive prompt attention, sales records are accurate, and orders are beautifully prepared and delivered as promised.

Qualifications and Experience • A university graduate or candidate with some tertiary education is preferred. • Experience in customer service, retail sales, hospitality, administration or a related role. • Some practical experience in gift packaging or wrapping is required. • Strong verbal and written communication skills. • Confidence using WhatsApp Business, email, spreadsheets and digital sales or order-management tools. • Good numeracy, accurate record keeping and responsible payment handling.