- Greet and interact with customers in a friendly and professional manner
- Take accurate food and drink orders
- Operate the POS system and handle cash, mobile money, and card payments
- Issue receipts and return change correctly
- Upsell menu items and promotional offers to increase sales
- Track and record daily sales accurately
- Assist with basic stock checks and report low inventory items
- Ensure cleanliness and organization of the front counter area
- Resolve basic customer complaints or escalate to management as needed
- Follow company policies, hygiene standards, and safety procedures