Cashier & Customer Service Assistant

1. Welcome customers and attend to enquiries in a friendly and professional manner. 2. Receive customer orders and accurately enter them into the POS system. 3. Process cash, mobile money and electronic payments. 4. Issue receipts and ensure accurate recording of all transactions. 5. Communicate customer orders clearly to the barista for preparation. 6. Ensure customers receive the correct orders and assist with resolving order-related concerns. 7. Provide information about the menu, products, ingredients and available options. 8. Maintain an organised, clean and welcoming cashier and customer service area. 9. Monitor and account for cash received during each shift. 10. Assist with daily sales records and end-of-shift cash reconciliation. 11. Handle customer feedback and complaints professionally. 12. Follow company policies, payment procedures and Standard Operating Procedures (SOPs).

Requirements & Skills – Cashier & Customer Service Assistant * Minimum of SHS education or equivalent. * Previous cashier, retail or customer service experience is an advantage but not compulsory. * Basic computer literacy and ability to operate a POS system. * Good numeracy skills and accuracy in handling money. * Excellent communication and interpersonal skills. * Honest, trustworthy and accountable. * Friendly, patient and customer-oriented. * Good organisational skills and attention to detail. * Ability to work efficiently in a fast-paced environment. * Punctual, professional and well-presented. * Willingness to undergo company-provided training. * Must be willing to follow the company’s operational guidelines, payment procedures and Standard Operating Procedures (SOPs).

Senior High School (SHS) Certificate or equivalent. Basic English literacy and numeracy. Basic computer literacy. Previous cashier or customer service experience is an advantage but not compulsory.