Customer Care Representative

1. Customer Service Attend to customers, respond to complaints, and help with bill inquiries and meter issues. 2. Meter Reading & Billing Read customer meters accurately and ensure correct billing is done monthly. 3. Revenue Collection Collect payments for electricity bills and issue receipts to customers. 4. Fault Reporting Report power outages, faulty meters, and damaged cables to the technical team for repairs. 5. Field Work / Inspections Visit homes and businesses to check for illegal connections and ensure proper use of electricity.

1. Education Minimum SSSCE/WASSCE certificate. Diploma or Degree in Electrical, Engineering, Accounting, or Business is an advantage. 2. Age Must be 18 years and above. 3. Nationality Must be a Ghanaian citizen with valid ID card/Ghana Card. 4. Computer Knowledge Basic knowledge of MS Office and billing systems. 5. Health Must be physically fit and able to do field work. Skills 1. Customer Service Skills Good communication and ability to handle customers politely. 2. Technical Skills Basic understanding of electricity, meters, and wiring. 3. Numeracy Skills Ability to read meters, calculate bills, and handle money accurately. 4. Teamwork Ability to work well with colleagues and supervisors. 5. Problem Solving Ability to report faults and find quick solutions to customer issues. 6. Integrity Honest and trustworthy when handling payments and company property.

1. General/Entry Level Positions Examples: Meter Reader, Customer Service Assistant, Revenue Collector • Education: Minimum SSSCE / WASSCE certificate • Age: 18 years and above • Nationality: Must be a Ghanaian with valid Ghana Card / National ID • Computer Skills: Basic knowledge of MS Word, Excel • Health: Must be physically fit for field work 2. Technical Positions Examples: Technician, Linesman, Electrical Assistant • Education: Technical Certificate from NVTI, COTVET, or Technical Institute • Preferred: Diploma/HND in Electrical/Electronic Engineering • Skills: Basic knowledge of electrical wiring, meter installation, safety procedures 3. Professional/Office Positions Examples: Engineer, Accountant, HR, IT Officer • Education: HND / Bachelor’s Degree in relevant field • Experience: 1-2 years experience for some roles • Skills: Computer proficiency, professional certification is an advantage Other General Requirements 1. Pass ECG recruitment exams/inter