Customer Service Representative & Events Manager

Job Title: Digital Marketing Manager Company: Clara Group Location: Accra, Ghana About the Role: Clara Group is seeking a creative, results-driven Digital Marketing Manager to plan and run campaigns that grow our brands, attract clients and increase online visibility across our ventures. Responsibilities: Develop and execute digital marketing strategies across social media, email, WhatsApp and paid ads Manage Meta, Google and TikTok ad campaigns Oversee content creation and the content calendar Track campaign performance and report on leads, engagement and ROI Grow and engage our online communities and channels Work with designers, content creators and the sales team Requirements: Minimum 2 years of experience in digital marketing Proven experience running paid ad campaigns Strong copywriting, analytics and communication skills Knowledge of Canva, Meta Business Suite and Google Analytics Creative, organised and able to meet deadlines Fluency in English; a Ghanaian language.

Minimum 1 year of experience in customer service, events or hospitality Excellent communication and problem-solving skills Strong organisation, leadership and time management Ability to stay calm and professional under pressure Presentable, friendly and customer-focused Fluency in English; a Ghanaian language is an advantage

Proficiency with Google Workspace, WhatsApp Business and Canva Ability to work flexible hours, including weekends and public holidays Experience managing vendors, suppliers or event teams Strong budgeting and record-keeping skills