1. *respond to sales inquiries fast*
reply to dms, whatsapp messages, comments, and emails within 5-15 minutes. Answer questions on price, sizes, delivery, and stock. Speed wins the sale online.
_example_: “hi, yes we have it in black. Delivery to tema is gh₵20. Shall i reserve one for you?”
2. *convert leads into paid orders*
don’t just chat — close. Guide customers from “how much?” to “payment received.” send momo numbers, payment links, or bank details. Follow up on abandoned carts.
_goal_: turn browsers into buyers.
3. *process orders & coordinate delivery*
confirm payment, package items correctly, write delivery details, and hand off to dispatch riders. Update customer with tracking info. Fix delivery issues fast.
_rule_: no payment, no dispatch.
4. *handle objections & customer complaints*
when customers say “too expensive” or “item not as described,” stay calm.