Sales Assistant.

Greeting customers: Warmly welcome customers as they enter the store and offer assistance. Assessing needs: Engage with customers to understand their specific mobile device and service plan requirements. Providing product information: Accurately describe the features and benefits of various mobile phones, plans, and accessories, staying up-to-date with the latest technology and promotions. Making recommendations and upselling: Guide customers to suitable products and recommend complementary Cards or services(e.g., Laptops,cases,phones, and accessories) to enhance their purchase. Demonstrating products: Offer hands-on demonstrations of devices and their functions to help customers make informed decisions. Handling inquiries and complaints: Address customer questions and resolve complaints or issues promptly and professionally to maintain satisfaction. Providing after-sales support: Assist with device setup, troubleshooting minor issues, and explaining warranties or return policies.

A mix of technical knowledge and strong interpersonal skills. The primary goal is to help customers find the right device and service plan for their needs while providing an excellent shopping experience. Customer Service Skills: This involves greeting customers warmly, actively listening to their needs, and providing a positive and helpful attitude, even in stressful situations. Communication & Interpersonal Skills: You must be able to articulate product features and benefits clearly, build rapport with customers, and work well with team members. Sales Acumen: Confidence in selling, the ability to identify upsell and cross-sell opportunities (e.g., phone cases, insurance, additional services), and a drive to meet sales targets are important. Time Management & Organization: The role involves juggling multiple tasks, such as assisting customers, managing inventory, and maintaining the sales floor's appearance, which requires strong organizational skills.