Business Operations Manager

• Coordinate the company’s daily office operations • Supervise and follow up with remote and field-support teams • Monitor customer-support requests and ensure timely resolution • Coordinate customer onboarding, training, installations and site visits • Track renewals, outstanding payments and customer follow-ups • Monitor automated business workflows and report errors or incomplete tasks • Assign tasks and ensure deadlines are met • Maintain accurate customer, operational and administrative records • Prepare daily and weekly management reports for the CEO • Coordinate meetings, suppliers, office equipment and service providers • Identify operational problems and take action before they become serious • Escalate important customer, financial or technical issues to management • Ensure customers receive professional and timely communication

• Strong organisation, coordination and problem-solving skills • Excellent written and spoken English • Confident using WhatsApp Business, email, spreadsheets and online business tools • Comfortable learning new software and digital systems • Able to supervise people and follow up firmly until work is completed • Strong customer-service and professional communication skills • High level of honesty, confidentiality and personal responsibility • Must be proactive and able to work without constant supervision • Experience in a software, technology, customer-service or service-based company is an advantage • Applicants living within reasonable commuting distance of the office will have an advantage

HND or degree in Business Administration, Management, Operations, Customer Service or a related field • At least 3 years of relevant work experience