Automotive After Sales Service Receptionist

1. Greet and assist customers in person, over the phone, and via email in a friendly and professional manner 2. Schedule service appointments and manage booking systems efficiently 3. Direct customer inquiries to appropriate departments (sales, service, parts) 4. Maintain a clean, organized, and welcoming reception area. 5. Maintain customer records and update databases accurately 6. Process basic paperwork, invoices, and service documentation. 6. Demonstrate a solid understanding of both traditional and electric vehicles (EVs) 7. Provide basic information to customers about vehicle features, especially EV-related topics such as charging, range, and maintenance 8. Assist in coordinating test drives when required. 9. Use social media platforms (including TikTok) to support customer engagement or dealership marketing initiatives.

Knowledge of electric vehicles (EVs) and emerging automotive technologies Strong communication and interpersonal skills Proficiency in basic computer systems and office software Professional appearance and customer-focused attitude Experience managing or maintaining an active TikTok or social media page is an added advantage

Bachelor’s degree (or equivalent) Valid driver’s license with a clean driving record