Operations Supervisor

Key Responsibilities Supervise and coordinate daily shop operations. Delegate tasks and ensure staff complete assigned responsibilities. Monitor staff performance, attendance, discipline, and productivity. Manage and coordinate sales and customer service activities. Oversee stock handling, movement, and proper recording. Ensure sales, stock, and operational records are accurate and up to date. Coordinate with management and staff to resolve daily operational issues. Ensure company policies and procedures are followed. Promote teamwork, accountability, and efficient work practices.

Requirements & Skills Strong leadership, supervision, and people-management skills. Ability to delegate tasks and effectively manage a team. Good knowledge of sales, stock management, and record keeping. Strong communication and interpersonal skills. Good organizational and problem-solving abilities. Ability to monitor performance and hold staff accountable. Basic computer and Microsoft Office skills. Reliable, responsible, and results oriented.

Educational & Work Experience Minimum of Diploma or Degree in Business Administration, Management, Logistics, or a related field is an advantage. Minimum of 2 years of relevant work experience. At least 2 years of experience in a leadership, supervisory, or team-management role. Previous experience in electrical retail, wholesale, hardware, or a related business is an advantage.