E-Commerce App Manager

Catalog Management: Oversee the end-to-end product lifecycle on the app, including uploading new items, writing compelling descriptions, setting competitive prices, and managing high-quality visual assets. Inventory: Monitor real-time stock levels, coordinate with the logistics team to ensure timely order processing, and manage delivery tracking for customers. Customer Experience: Respond to in-app chats, reviews, and inquiries professionally; resolve order disputes or technical glitches to maintain a 5-star user rating. Promotional Execution: Schedule and deploy in-app banners, flash sales, and discount campaigns to drive conversions. Performance Analytics: Track daily sales, conversion rates, and user behavior metrics; compile weekly reports with actionable insights for management. Technical Coordination: Liaise with the development team (if applicable) to report bugs, test new app features, and ensure the checkout process is always functional.

Key Requirements & Experience Needed: Experience: At least 1–2 years of proven experience managing an e-commerce platform (e.g., Shopify, WooCommerce, Magento, or a custom-built retail app). Technical Skills: Proficiency with inventory management software and basic analytics tools (e.g., Google Analytics for mobile). Familiarity with social commerce integration is a plus. Soft Skills: Exceptional attention to detail, strong written communication skills, and the ability to multitask in a fast-paced retail environment. Working Hours: Monday – Saturday, 8:00 AM to 5:00 PM (Strictly on-site at our Adenta Frafraha office).