I am an undergraduate freshman student with an interest in information technology and ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving technical issues. Possesses knowledge of standard operating systems, networking protocols, managing user accounts, troubleshooting and more as well having basic knowledge about computer programming languages. Also, i have knowledge about the business world and how it works due to my educational background in business administration and my experience in the sales field working as an assistant retailer.