IT Support and Systems professional with a BSc in Computer Science and hands-on experience
supporting users, Windows/Linux/macOS environments, hardware, software, networks, peripherals,
accounts, and IT infrastructure.
Supported 50+ users daily, typically resolving technical issues within 2–
15 minutes depending on complexity, while maintaining system and equipment documentation.
Experienced in onsite and remote troubleshooting, Active Directory, workstation deployment, Microsoft
365, Google Workspace, security, backup and recovery, and technical user support.