Sales and Marketing Officer

• Handle incoming walk-in customers, phone calls, appointments and messages. • Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests. • Build rapport and establish good relationships with customers to ensure customer retention. • Promote and up-sell products, services and packages to maximize sales opportunities where necessary. • Provide reports on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends. • Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales. • Write letters, proposals and other documentations, as well as distribute email, letters, and forms • Maintain inventory by checking stock to determine inventory level, anticipating needed inventory, placing request for production and expediating orders for customers • Prepare and deliver presentation to clients on behalf of the business, etc.