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Greater Accra, Accra Metropolitan, 2 hours ago
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Waiter / Waitress
Company Name
Stargrowth Management
Job Type
Full-Time
Responsibilities
The waiter/waitress is responsible for providing excellent customer service in a restaurant, café, hotel, or event setting. The role focuses on taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean and welcoming dining environment. Please apply via the google form
Requirements & Skills
Greet customers warmly and guide them to their tables.
Present menus, provide recommendations, and answer customer questions about dishes and beverages.
Take accurate food and drink orders and relay them to the kitchen and bar staff.
Serve food and beverages promptly and professionally.
Ensure tables are clean, organized, and properly set before and after service.
Handle customer complaints or special requests professionally and escalate to supervisors when necessary.
Assist with billing, processing payments, and handling cash or card transactions.
Maintain knowledge of menu items, specials, and promotions.
Follow health, hygiene, and safety standards at all times.
Collaborate with team members to provide smooth and efficient service.
Minimum Qualification Requirements
Minimum secondary education; hospitality training is an advantage.
Previous experience in food service, restaurants, or catering preferred.
Strong communication and interpersonal skills.
Ability to work under pressure in a fast-paced environment.
Attention to detail and commitment to customer satisfaction.
Professional appearance, hygiene, and etiquette.
Physical ability to stand, walk, and carry items for extended periods.
Minimum Experience
less than 1 year
Core Competencies
Customer service and guest engagement
Food and beverage handling
Order taking and serving accuracy
Teamwork and communication
Hygiene, safety, and cleanliness
Problem-solving and adaptability
Work Environment & Requirements
Restaurant, café, hotel, or event-based work environment.
Flexibility to work shifts, evenings, weekends, and public holidays.
Ability to maintain composure and professionalism in a busy environment.
Commitment to providing excellent customer experiences consistently.
Success Indicators (Performance Outcomes)
High levels of customer satisfaction and positive feedback.
Accurate order taking, serving, and billing.
Clean, organized, and well-maintained service areas.
Efficient teamwork and coordination with kitchen and service staff.
Consistent adherence to hygiene, safety, and service standards.
GH₵ 1,000 - 1,500
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- Avoid going for an interview at an unofficial office address
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