Hotel Receptionist Needed

* Welcome guests warmly and provide excellent customer service. * Check guests in and out efficiently. * Answer phone calls and respond to emails and guest inquiries. * Make, modify, and cancel room reservations. * Process payments and issue receipts. * Provide guests with information about hotel services, facilities, and nearby attractions. * Handle guest complaints and resolve issues professionally or refer them to management. * Maintain accurate guest records and update the reservation system.

* Excellent verbal and written communication skills. * Friendly, professional, and customer-focused attitude. * Strong interpersonal and organizational skills. * Basic computer skills and familiarity with Microsoft Office. * Ability to multitask and work in a fast-paced environment. * Good problem-solving and conflict-resolution skills. * Ability to work flexible shifts, including weekends and public holidays. * Strong attention to detail and accuracy. * Ability to remain calm and professional under pressure. * Previous experience in customer service or hospitality is an advantage but not mandatory. * Good grooming and a neat, professional appearance. * Ability to work independently and as part of a team.

* Previous experience as a hotel receptionist or in customer service is an advantage but not required. * Basic computer literacy is required. * Must be able to communicate effectively in English; knowledge of additional local languages is an advantage. * Must be at least 18 years old and legally eligible to work in Ghana.