Business Assistant/Supervisor

Supervise daily operations on the floor; ensure great customer service. Assign and monitor staff tasks, breaks, and shift handovers. Open/close procedures; cash till checks and daily reconciliation. Track game/room bookings; time management and queue control. Handle customer issues professionally; escalate when needed. Stock counts for consoles, controllers, headsets & merchandise; raise restock needs. Keep logs: incidents, maintenance, outages, and lost & found. Prepare simple reports (sales, shifts) for management. Support office admin: filing, letters, vendor follow-ups, errands. Coordinate cleaning standards, safety checks, and basic POS updates.

Strong leadership, people management & customer service. Excellent spoken/written english; confident on phone & whatsapp. Proficient with google docs/sheets or ms office. Comfortable with pos/cash handling; accuracy and integrity. Organised, detail-oriented, and quick to solve problems. Able to work evenings/weekends/holidays on a shift rotation.

Hnd/associate or bachelor’s preferred (business/admin/hospitality or related). 1–3 years proven experience as supervisor, front-desk lead, or office/admin assistant. Two verifiable references. Must be legally allowed to work in ghana and available in accra metropolitan.