Customer Service and Personal Assistant Needed Urgently

1. Client Reception & Onboarding - Welcome new clients, explain services and process - Collect client info and brief the consulting team 2. Communication Hub - Answer calls, emails, WhatsApp enquiries promptly - Schedule meetings, consultations, and follow-ups - Relay client needs to consultants clearly 3. Client Support & Problem Solving - Handle complaints, questions, and requests professionally - Track issues till resolved and update the client 4. Relationship Management - Maintain good client relationships for retention and referrals - Send reminders, thank-you notes, and check-ins 5. Documentation & Feedback - Keep accurate records of client interactions and feedback - Collect feedback after service delivery for improvement 6. Admin Support - Assist with proposals, invoices, and payment follow-ups - Ensure confidentiality of client information

Requirements: - Diploma/Degree in Business, Marketing, or related field - 1-2 years experience in customer service / client relations - Proficient in MS Office, Google Workspace, CRM - Good spoken/written English - Presentable and professional Skills: - Excellent communication & listening - Customer handling & problem-solving - Time management & multitasking - Interpersonal & relationship building - Attention to detail & confidentiality - Calm under pressure & team players

Education: -Diploma / HND preferred or Bachelors degree Experience: -1 -2 year experience (NY/NSS allowed) Basic Requirements: - Can use computer - Word, Excel, Email, WhatsApp Business - Can speak and write good English - Good appearance and attitude - Lives within commuting distance to office - Available to work full-time