As Chief Operations Officer, Bali overhauled the company by shaking up its operations and instilling essential business fundamentals.
He resolved supply issues and forged close partnerships between functions. He cut product lines and diverted attention to hero items. He developed a relentless focus on customer service-of delivering what was promised - and instituted weekly performance briefings known as the Visual Factory, which spread throughout the organisation and transformed performance. LEGO became the largest toy manufacturer in the world, and Bali was honoured with becoming the company's first non-Danish CEO in 2017.
By Bali Padda