TERMS AND CONDTIONS OF SERVICE
technician’s immediate availabiity and the specialized technical research
guidance to your onsite staff. Escalation Credit: If a remote session cannot your cinicrunning immediately.The"1-HourMinmum":All remote sessions
Billable Activities:RemotebillingincludestimespentresearchngOEM
ClientRelationsRemoteSupportPolicy
Because equipment uptime is critical, Remote Support is prioritized to get
required for your specific model.
resolve the issue and an on-site visit is required, 50% of the remote fee will be
schematics, reviewing error logs,and providing step-by-step instruction a
(phone & video call) are billed at a minimum of one hour.This covers the
credited toward your onsite labor total.