Loans and Recovery Officer

Contact customers by phone call, text message, and other approved communication channels to remind them of repayment dates and outstanding loan balances. 2. Monitor loan repayment schedules and ensure consistent follow-up on overdue accounts. 3. Prepare regular loan recovery reports and submit them to management. 4. Follow up with customers who have defaulted on their loan repayments and escalate difficult cases to management. 5. Engage in periodic customer prospecting, registration, and loan application documentation. 6. Conduct authorized field visits to customers who have persistently failed to repay their loans. 7. Maintain professional relationships with customers while protecting confidential company and customer information.

Good communication, integrity, reliability. • Ability to work independently and meet recovery targets. • Previous experience in microfinance, lending, debt recovery, sales, or customer service will be an advantage. • Willingness to undertake field visits whenever required by the company.